Cloud Services

Transcend United is more than a systems integrator. With our complete portfolio of Cloud Services, your IT and business managers retain complete control over your environment. You free your IT staff from the burdens of managing server performance, load optimization, data protection and recovery, patching and more – so they can focus on the core systems and new initiatives that create business value back to your users. Our Cloud Services provide you with an agile, flexible, fully managed infrastructure with no compromises to application availability, security or performance.

With Transcend United, you substantially lower total IT costs by offloading the burden of managing workloads, patches, backups and other time-consuming IT tasks. Your systems are always up to date and secure, with no patch management hassles or delays. You retain full control and visibility, with root-level access to every server instance using your Transcend United's simple and powerful management panel. And you gain the agility to deploy and scale applications in a fraction of the time, taking advantage of every opportunity as your competitors struggle to keep pace.

Agility and Control in a smarter platform

Run your mission critical applications with confidence when you use Cloud Services from Transcend United. Cloud Services allows businesses to unshackle day-to-day operations from the local datacenter and transform their business into a more on demand architecture. Cloud Services are helping to shape today's truly mobile and ever demanding workforce.

There are three levels of Cloud Services – SILVER, GOLD and PLATINUM. Our SILVER plan delivers monitoring of servers, alert validation, and executive dashboard with reporting via a secure web portal. Our GOLD plan adds another layer of services focused on standard operating procedures, bundled anti-virus software, verification of backups and patch management work. Our PLATINUM plan adds the final suite of layered services focused on deep remediation/ troubleshooting, MAC's, and anti-virus definition updates. All services are delivered through certified professionals and ITIL based processes in our Network Operations Center (NOC).

Cloud Services Matrix

Transcend Services for Servers	Silver	Gold	Platinum
24 x 7 Monitoring of Windows and Linux/Unix Servers
Alert Validation and Escalation
Executive Dashboard (web portal), On-Demand, Weekly And Monthly Reports
Standard Operating Procedures (SOPs) based Initial Remediation
Verifying Completion of Backup Jobs
Bundled Anti-virus on Windows OS (Optional)
Windows Patch Management Per Customer Approval
Move, Add and Changes (MACs)
Anti-virus Definition Updates Validated
Vendor Tech Support for Further Troubleshooting and Full Resolution
Troubleshooting and Remediation Support